More than two thirds of CustomerXPRESS users
tell us the most valuable part of our service is the instant availability
of order and account information. You can access information 24
hours a day, seven days a week, 365 days a year. Here are just a
few of the features offered by CustomerXPRESS.
- Order Placement
Place orders directly with us. The order is placed online and
will feed directly into our SAP order system. There will also
be an option to upload orders directly from your system via the
extranet into our SAP system.
- Order Status
Search for past orders and future orders (several months worth),
by PO #, ship to location, and open or shipped status.
- Real-Time Order Tracking
You also can view railcars in transit with estimated delivery
- On-Line Documentation (BOLs &
You can print out COAs or BOLs immediately.
- View History and Invoices
You can search for open invoices as well as access a history of
payments made to LyondellBasell. You also can view a list
of railcars currently in your inventory.
- Purchase Planning
Enter a demand forecast for materials, review the accuracy of
past forecasts, and access product purchase history.
- Message Center
Send messages to your Order Fulfillment Specialist, Credit, or
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