More than two thirds of CustomerXPRESS users tell us the most valuable part of our service is the instant availability of order and account information. You can access information 24 hours a day, seven days a week, 365 days a year. Here are just a few of the features offered by CustomerXPRESS.

1. Order Placement
   Place orders directly with us. The order is placed online and will feed directly into our SAP order system. There will also be an option to upload orders directly from your system via the extranet into our SAP system.
   
   
2. Order Status
   Search for past orders and future orders (several months worth), by PO #, ship to location, and open or shipped status.
   
   
3. Real-Time Order Tracking
   You also can view railcars in transit with estimated delivery dates.
   
   
4. On-Line Documentation (BOLs & COAs)
   You can print out COAs or BOLs immediately.
   
   
5. View History and Invoices
   You can search for open invoices as well as access a history of payments made to Lyondell and Equistar. You also can view a list of railcars currently in your inventory.
   
   
6. Purchase Planning
   Enter a demand forecast for materials, review the accuracy of past forecasts, and access product purchase history.
   
   
7. Message Center
   Send messages to your Order Fulfillment Specialist, Credit, or Sales representatives.

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